Support
Last updated October 29, 2026
Promotion Prep is operated by Speaktacular, LLC. Help comes from a person, by email, and you do not need an account to ask for it.
Email us
Write to support@promotionprep.com with the address on your account and what you need help with. If you can no longer sign in, write from any address you can receive mail at and explain the situation, and we will tell you what we need to confirm which account you mean. We answer as soon as we can.
Access you paid for is not working
Email us with the address on the account and the approximate date of the purchase. Access follows the account that made the purchase: if you signed up more than once, the account that paid is the one that holds the access. A purchase made on our website is processed by our payment provider. When a purchase is made through the Apple App Store or Google Play, that store processes billing and supplies the transaction and purchase-status records, card details are handled by that provider, and that store handles a refund under its own refund process.
A question or explanation looks wrong
Email us with the chapter and a few words of the question, and we will look at it: if the material is wrong or unclear we can correct or clarify it rather than ask you to work around it.
Something is broken or suspicious
Tell us what you were doing and what you saw, and do not send us a password. If you think someone else has your sign-in details, change your password and email us from the address on the account.
Delete your account
You can delete your account and the study data in it at any time. The account deletion page explains how to delete your account from Profile inside the app when you can sign in, and how to ask us to delete it by email when you cannot. Deleted records - your sign-in account and your study data alike - are held in the platform's recently-deleted area for about 30 days, restorable only by the app owner, and are then permanently removed. Deleting your account ends your access: a purchase cannot be moved to a deleted account, so if you come back later you would sign up again.
What we cannot do
We cannot look up an exam score, change a promotion result, or speak for the Air Force: this is an independent study aid, not an official service. Official publications and your chain of command always control. If your question is about the exam itself rather than this app, your unit's education and training office is the right place to ask.
Not affiliated with or endorsed by the U.S. Air Force or Department of Defense. Study aid based on the public Air Force Handbook 1.